Staff the Right Agents at the Right Time. Track Every Support Hour.

HiveDesk automatically tracks time when agents clock in using the desktop app, Chrome extension, or mobile app. Time is recorded against their assigned shift, project, or queue. Managers see real-time attendance data — who clocked in, who is currently working, and who missed their shift — without relying on manual check-ins or spreadsheets.

Yes. HiveDesk employee scheduling lets you create shifts for different coverage windows and assign agents to those shifts. The system works across time zones, so you can schedule a follow-the-sun support model with agents in different regions. Track schedule adherence to ensure the right number of agents are staffed during each service window.

By combining employee scheduling with real-time attendance tracking, HiveDesk shows you exactly how many agents are online at any given time. If agents miss shifts or clock in late, you see it immediately on the dashboard. Historical attendance data helps you identify patterns — like consistent understaffing during certain hours — so you can adjust schedules proactively.

Yes. Create projects for each client or support contract. HiveDesk tracks agent hours by project automatically, so you get per-client time reports at the end of each billing period. Screenshot reports provide verifiable proof of work, and auto-generated timesheets can be exported as PDF or Excel for invoicing.

HiveDesk takes periodic screenshots at configurable intervals while agents are clocked in. This gives managers visibility into how agents spend their time during shifts — whether they are actively handling tickets, in training, or idle. Agents always know when tracking is active, and screenshot frequency is controlled by the administrator.

HiveDesk integrates with Asana for task and project management. You can organize support tasks in Asana and track time against them in HiveDesk. While HiveDesk does not directly integrate with help desk platforms, timesheets and time reports can be exported and used alongside your existing ticketing system for performance analysis.

HiveDesk automatically tracks total hours worked, breaks, and overtime for every agent. When agents approach overtime thresholds, managers can see it in real-time and adjust schedules accordingly. Audit-ready time records help you stay compliant with labor laws regarding maximum hours, mandatory breaks, and overtime pay requirements.

Yes. HiveDesk includes built-in leave management. Agents submit PTO requests through the system, managers approve or deny them, and approved time off is automatically reflected in the schedule. This helps you plan coverage around planned absences and avoid last-minute staffing gaps.

HiveDesk has native desktop apps for Windows, macOS, and Linux, a Chrome browser extension, an iOS mobile app, and a web dashboard. Support agents can track time from whatever device they use — whether they are in a call center, working from home, or at a client site.

HiveDesk costs $5 per user per month — one plan that includes every feature. No tiers, no per-feature upsells, no hidden fees. There is a free 14-day trial with no credit card required. Most support teams are up and running within a day: create shifts, invite agents, and they start tracking immediately.