The All-in-One Platform for Call Center Operations

HiveDesk tracks when agents clock in, take breaks, go idle, and clock out. Compare actual activity against scheduled shifts to measure shrinkage in real time. Managers can see schedule adherence reports that highlight agents who are consistently late, taking extended breaks, or logging fewer productive hours than scheduled. This visibility alone reduces shrinkage because agents know their time is being tracked objectively.

Yes. Create multiple shift patterns — morning, afternoon, night, split shifts, rotating schedules — and assign agents to them. HiveDesk tracks attendance against scheduled shifts across time zones. You can see at a glance who is scheduled, who has clocked in, and who is missing from their shift.

HiveDesk takes periodic screenshots and tracks keyboard/mouse activity levels during work sessions. This gives managers objective data on agent productivity without standing over their shoulder. Screenshot frequency is configurable, agents always know when monitoring is active, and the data is available in real-time dashboards and exportable reports.

Yes. HiveDesk manages both remote and on-site agents. Desktop apps work on Windows, macOS, and Linux. There is also an iOS mobile app and a Chrome browser extension. All agents appear in the same dashboard regardless of location, and you can filter by team, shift, or location.

HiveDesk automatically tracks working hours, break times, and overtime for every agent. Generate audit-ready reports that show compliance with FLSA, state labor laws, and local regulations. Attendance records, leave balances, and time-off approvals are all maintained in one system — giving you a clear paper trail for any audit.

Timesheets, schedule adherence reports, shrinkage reports, attendance reports, activity reports with screenshots, overtime tracking, and project/task time breakdowns. Filter by date range, team, shift, or individual agent. Export as PDF or Excel for payroll, compliance, or client billing.

NICE CXone and Verint are enterprise platforms designed for very large contact centers (500+ agents) with custom pricing typically starting at $100+/user/month. HiveDesk provides the core WFM features — time tracking, scheduling, attendance, activity monitoring, and reporting — that small to mid-size call centers actually need, at $5/user/month with no implementation fees or long-term contracts.

HiveDesk integrates with Asana for project and task management. Time tracking, scheduling, attendance, and reporting are all built into the platform. Timesheet and report data can be exported as PDF or Excel for use with your existing payroll, billing, and operations tools.

HiveDesk costs $5 per user per month — one plan that includes every feature. No tiers, no per-feature upsells, no hidden fees, no long-term contracts. You get time tracking, screenshots, scheduling, attendance, leave management, task tracking, timesheets, and reporting. There is a free 14-day trial with no credit card required.

Most call centers are up and running within a day. Sign up for a free trial, create teams, set up shift schedules, invite your agents, and they start tracking time immediately. No complex onboarding or IT deployment required — agents download the desktop app and click one button to start the timer.