Time Tracking and Workforce Management for Contact Centers and Remote Teams
Track time with screenshots and activity levels, schedule shifts, and see adherence and shrinkage for every agent and site. Built for contact centers, BPOs, agencies, and remote teams.
Teams stay an average of 3+ years · $5/user/month · All features included
| Team member | Site | Project | Started | Elapsed |
|---|---|---|---|---|
| Maria Gonzalez | Manila | Inbound Support | 8:58 AM | 3h 12m |
| Daniel Okafor | Louisville | Billing Queue | 9:02 AM | 3h 08m |
| Priya Nair | Bengaluru | Chat Support | 9:00 AM | 3h 10m |
| Tom Becker | Louisville | Tier 2 Escalations | 9:15 AM | 2h 55m |
See who is present, absent, on leave, or not yet logged in against today’s schedule, and who is working right now.
| Team member | Site | Shift | Check-in | Check-in adherence | Check-out | Check-out adherence |
|---|---|---|---|---|---|---|
| Maria Gonzalez | Manila | 9:00 AM – 6:00 PM | 8:58 AM | On time | 6:01 PM | On time |
| Daniel Okafor | Louisville | 9:00 AM – 6:00 PM | 9:02 AM | Late 2m | 6:00 PM | On time |
| Tom Becker | Louisville | 9:00 AM – 6:00 PM | 9:15 AM | Late 15m | 5:40 PM | Early 20m |
| Priya Nair | Bengaluru | 9:00 AM – 6:00 PM | 9:00 AM | On time | 6:04 PM | On time |
Compare every check-in and check-out against the scheduled shift, by site, and export it to Excel or PDF.
| Team member | Scheduled hours | Actual hours worked | Shrinkage hours | Shrinkage % |
|---|---|---|---|---|
| Maria Gonzalez | 40:00 | 37:45 | 2:15 | 5.6% |
| Daniel Okafor | 40:00 | 35:30 | 4:30 | 11.3% |
| Tom Becker | 40:00 | 31:10 | 8:50 | 22.1% |
| Priya Nair | 32:00 | 30:40 | 1:20 | 4.2% |
| Team total | 152:00 | 135:05 | 16:55 | 11.1% |
Scheduled hours versus hours actually worked, per agent and per team, so you can staff for real availability.
Periodic screenshots grouped by work session. Select any set and turn it into a PDF for a client or an audit.
| Project | Sun | Mon | Tue | Wed | Thu | Fri | Sat | Total |
|---|---|---|---|---|---|---|---|---|
| Billing Queue | – | 8:00 | 8:15 | 7:45 | 8:00 | 6:00 | – | 38:00 Edit |
| Tier 2 Escalations | – | – | – | 1:30 | – | 2:00 | – | 3:30 Edit |
Tracked hours roll up into weekly timesheets by project and task. Managers review, edit, and approve them, then export to PDF or Excel.
Build and publish weekly shifts with scheduled breaks, copy last week’s schedule, and post overtime slots for agents to pick up.
Screens recreated from the HiveDesk web app with sample data.
Trusted by teams who demand results
Since 2011, businesses worldwide have relied on HiveDesk to manage their remote workforce
“We have used every time tracking software under the sun, and they all fall short in some area that we need, but overall HiveDesk has met our needs. Their PDF screenshot reports are clean, easy to use and understand. Our clients prefer them over the complicated reports of other systems.”
“We have been using HiveDesk for more than two years, they have improved the features and interface to make it more user friendly. It is a great tool to tracking time, it is affordable and easy to implement.”
“HiveDesk is a great tracking platform. We're able to track the time and activity of employees. This is a very useful productivity tracker.”
“In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons HiveDesk won. Plus, team loves their support. Fast and attentive. We love HiveDesk. It allows us to track people's use and find areas of weakness. Their price level is perfect for us and we love their reporting.”
“Our experience with HiveDesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of HiveDesk. We love the ease of use and simplicity of the client and interface.”
“This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature.”
“Finally found something I like! My subcontractors love it, I love it. It is very intuitive and easy to navigate. It's a win/win for all of us.”
“Great time tracking tool for remote work teams. Easy to use and install for employees, good report and billing system.”
“As an employer, making sure your employees are productive is essential. Managing employees from home can be challenging since they do not have any direct supervision. HiveDesk helps us track our employee's productivity so that we can rest assured that everyone is functioning at their best.”
Run the floor, not a spreadsheet
The reports a workforce manager needs every day, built into the same app your agents use to track time.
Schedule adherence
Every check-in and check-out compared with the scheduled shift, with late threshold and shift tolerance you set. Filter by site, team group, or project.
Shrinkage report
Scheduled hours against hours actually worked, with shrinkage hours and percentage per agent, shift, and site. Export to PDF or Excel.
Live floor status
See who is present, absent, on leave, or not logged in against today’s schedule, and who is working right now in Ongoing Sessions.
Overtime slots
Post extra hours as overtime slots, let agents commit to them, and track commitments. Weekly overtime is calculated from your threshold and pay multiplier.
Shift change requests
Agents request a different shift from their own account and managers approve or decline it, so changes never live in a chat thread.
Breaks with codes
Define your own break types with short codes, schedule breaks inside shifts, and let managers correct breaks in a live session.
Multiple sites and countries
Group agents by site and country, then run adherence, shrinkage, and screenshot reports for one location or all of them, in any time zone.
Roles and permissions
Create custom roles so supervisors, team leads, and client managers see exactly the teams, reports, and actions they need.
From Guesswork to Visibility
See how HiveDesk replaces manual processes with automated workforce management.
Without HiveDesk
- No visibility into how remote employees spend their time
- Inaccurate timesheets and billing disputes
- Manual scheduling and attendance tracking
- Overtime violations and compliance risks
- No real-time insight into team productivity
With HiveDesk
- Real-time dashboards showing who is working and on what
- Automatic time tracking with screenshot verification
- Employee scheduling and automated attendance tracking
- Built-in overtime management and compliance safeguards
- Performance analytics and productivity reports
Activity monitoring with periodic screenshots
Automated timesheets replace manual tracking
Calculate Your ROI
See how much HiveDesk can save your operations.
Everything you need to manage your workforce
From automatic time tracking to performance analytics, HiveDesk provides all the tools to streamline operations and boost productivity.
Desktop apps record time, periodic screenshots, and activity levels. Team members can also track from the web app, Chrome extension, or iOS.
- Periodic screenshots with PDF reports
- Keyboard and mouse activity levels
- Auto checkout after idle time
Assign, track, and manage tasks with built-in time tracking. Keep your team organized and projects on schedule.
- Task assignment & tracking
- Progress monitoring
- Project-based time tracking
Create and manage work schedules. Handle shift planning, time-off requests, and attendance tracking in one place.
- Shifts with scheduled breaks
- Time-off policies and requests
- Holidays and attendance
Adherence, shrinkage, overtime, attendance, and screenshot reports, filtered by site and time zone. Export any of them as PDF or Excel.
- Adherence and shrinkage reports
- Daily email summaries
- PDF and Excel exports
Work from anywhere, stay connected everywhere
Whether your team works remotely, in-office, or hybrid, HiveDesk adapts to your workflow.
iOS App
Field and mobile staff clock in and out from their iPhone, with GPS location recorded at clock-in and clock-out.
Asana Integration and Public API
Track time against Asana tasks. A Public API is available on request for custom integrations and reporting tools.
Roles and Permissions
Create custom roles for supervisors, team leads, and client managers, and choose who gets daily email summaries.
Security and Privacy
Enterprise-grade security practices and GDPR compliance. Employees can see what is tracked; there is no stealth mode.
Built for teams across industries
HiveDesk adapts to your industry with flexible workforce management tools.
Call Centers & BPO
Schedule shifts, track adherence and shrinkage by site, monitor activity with screenshots, and fill gaps with overtime slots.
Learn more →IT Services & Support
Recover billable time, invoice clients straight from tracked hours, and see where time goes across every project.
Learn more →Remote Teams
Give distributed teams the tools to track time, stay accountable, and collaborate across time zones with full visibility.
Learn more →Why teams choose HiveDesk
Simple, affordable workforce management that teams stick with for years.
Accurate Timesheets
Automatic time tracking eliminates manual timesheets. Know exactly how your team spends their work hours with screenshot-verified activity data.
$5/User/Month
One simple plan with all features included. No hidden fees, no feature gating. Every team gets access to everything HiveDesk offers.
Less Admin Work
Daily email summaries, automatic data reports, PDF and Excel exports, and attendance tracked against schedules replace manual work.
Simple, transparent pricing
One plan with all features included. No hidden fees, no feature gating.
For teams of 3 or more
- Automatic time tracking with screenshots
- Project and task management
- Activity level monitoring
- Reports and timesheets
- Shift scheduling, adherence, and shrinkage reports
- Leave management
- Client invoicing from tracked time
- Unlimited projects
14-day free trial · No credit card required
Frequently Asked Questions
HiveDesk is workforce management and time tracking software for remote teams. It includes automatic time tracking, activity monitoring with periodic screenshots, employee scheduling, attendance and leave management, task and project tracking, timesheet generation, and real-time dashboards. Available on Windows, macOS, Linux, iOS, and Chrome.
HiveDesk is $5 per user per month with all features included. There are no tiers, no add-ons, and no hidden fees. You can start with a 14-day free trial — no credit card required.
HiveDesk works on Windows, macOS, and Linux desktops with a full-featured app that includes automatic screenshots and activity tracking. A mobile app for iOS supports GPS time tracking for field teams. You can also track time via our Chrome browser extension or the web portal.
HiveDesk integrates with Asana, so your team can track time against Asana tasks. A Public API is also available on request for custom integrations and reporting tools. Reports export to PDF and Excel, and daily email summaries can go to anyone you choose.
Yes. HiveDesk follows GDPR-compliant practices for data handling and privacy. Employees can see exactly what is being tracked — there is no stealth mode or hidden monitoring. We track activity levels (keystrokes per minute, mouse clicks) but never log what is typed.
Yes. HiveDesk includes shift scheduling with scheduled breaks, an adherence report that compares check-in and check-out times with each shift, a shrinkage report of scheduled versus worked hours, live attendance status for every scheduled agent, overtime slots that agents can commit to, shift change requests, custom break types, and multi-site reporting. Every report can be filtered by site and time zone and exported to PDF or Excel.
HiveDesk is used by contact centers, BPO operations, IT support teams, marketing agencies, consulting firms, staffing agencies, and other businesses managing remote or distributed teams. We serve customers on 6 continents.
Ready to transform your workforce management?
Join teams worldwide that have streamlined their operations with HiveDesk. Start your free trial today.