The HiveDesk blog

Stories and solutions for remote / work-from-home businesses.

How to Manage Employee Attrition in BPOs

How to Manage Employee Attrition in BPOs

Parental Leave in the US

A Guide to Parental Leave in the US – Maternity and Paternity Leave Rules by State

Minimum Wage by State in the US

A Guide to Minimum Wage by State in the US

State and Federal Tax Withholding in the US

A Guide to State and Federal Tax Withholding in the US

BPO KPIs

Important KPIs to Track in A BPO

Call Center KPIs

Important KPIs to Track in A Call Center

Set Up Direct Deposit

How to Set Up Direct Deposit for Employees

How to Write Job Description for Call Centers

How to Write Job Description for Call Centers

Resources Tips for Scaling BPO Business

Resources and Tips for Scaling A BPO Business: A Comprehensive Guide

Resources Tips for Scaling Call Center Business

Resources and Tips for Scaling a Call Center Business

Why Happy Customer Services Agents Mean Happy Customers

Why Happy Customer Services Agents Mean Happy Customers

Time off rules for hourly employees in US

Time Off Rules for Hourly Employees in US States