How to Implement a Workforce Analytics Program
In this article, you will learn step-by-step instructions for implementing a workforce analytics program in your business. 5 min read On this page Implementing a workforce analytics program requires a methodical approach to ensure success. Below is a detailed step-by-step guide designed for beginners to help navigate the process effectively: Step 1: Define the objectives […]
Workforce Analytics: Unlocking the Potential of Data-Driven Decisions
In this article, you will learn what is workforce analytics, its benefits, and how you can implement it in your business. 5 min read On this page In today’s fast-paced business world, businesses are increasingly turning to data to make informed decisions and optimize operations. Workforce analytics is a powerful tool that enables companies to […]
Best Hubstaff Alternatives
When it comes to the best alternatives to Toggl, look no further than HiveDesk.
Best Clockify Alternatives
When it comes to the best alternatives to Toggl, look no further than HiveDesk.
How to Manage Employee Attrition in BPOs
In this article, you will learn how to manage employee attrition in BPOs effectively: Explore actionable strategies to reduce turnover and build a motivated workforce in BPOs. 5 min read On this page How to manage employee attrition in BPOs is one of the most pressing questions for CXOs, HR managers, and operations managers today. […]
A Guide to Parental Leave in the US – Maternity and Paternity Leave Rules by State
In this article, you will learn about Parental Leave in the US: Comprehensive guide on maternity and paternity leave rules by state. 5 min read On this page Introduction Parental leave is the time taken off work by parents to care for their newborn or newly adopted child. These laws are crucial for supporting families […]
A Guide to Minimum Wage by State in the US
In this article, you will learn about Minimum Wage by State in the US – Ensure compliance and optimize operations with this detailed guide on managing wage regulations. 5 min read On this page Introduction Minimum wage laws set the lowest hourly rate that employers can legally pay their workers. These laws are essential for […]
A Guide to State and Federal Tax Withholding in the US
In this article, you will learn about State and Federal Tax Withholding in the US: Learn essential strategies for compliance, calculating, and managing taxes for call centers and BPOs 5 min read On this page Introduction Tax withholding is the process by which employers deduct a portion of an employee’s wages and remit it directly […]
Important KPIs to Track in A BPO
In this comprehensive guide, we break down the essential BPO KPIs you need to track, their significance, and actionable tips to monitor them. 5 min read On this page BPO KPIs, or Business Process Outsourcing Key Performance Indicators, are critical metrics that help determine the efficiency and effectiveness of a call center or BPO operation. […]
Important KPIs to Track in A Call Center
In this article, you will learn about Call Center KPIs guide to help managers track metrics for efficiency and customer satisfaction. Learn how to optimize performance. 5 min read On this page Call Center KPIs are critical for ensuring the efficiency and effectiveness of operations in a call center. These key performance indicators inform managers […]