How to Calculate Agent Retention Rate in Call Centers
In this article, you will learn about How to Calculate Agent Retention Rate in Call Centers. Discover the significance, steps, and strategies to optimize your call center operations. 5 min read On this page Calculating agent retention rate in call centers is crucial for understanding how well you are retaining your workforce. In today’s dynamic […]
Best Employee Recognition Ideas to Celebrate Employee Success
In this article, you will explore the best employee recognition ideas to celebrate success, boost morale, and increase productivity in call centers and BPOs. Discover now! 5 min read On this page Employee Recognition Ideas are critical in creating a positive workplace culture, especially in call centers and BPOs. These organizations are often high-pressure environments […]
How to Build Company Culture in A Global, Distributed Team
In this article, you will learn about How to Build Company Culture in A Global Team. Learn effective strategies to foster a strong, inclusive culture for your distributed call center/BPO team. 5 min read On this page How to build company culture in a global, distributed team is increasingly becoming a critical conversation among CEOs, […]
How to Improve Quality in Your Call Center: A Comprehensive Guide
In this article, you will learn about How to Improve Quality Call Center: Comprehensive tips on training, tech, metrics, and engagement to enhance call center quality effectively. 5 min read On this page Running a successful call center doesn’t just rely on answering calls swiftly; it’s about delivering quality service that satisfies customers and enhances […]
Call Center Employee Burnout Statistics & Trends 2024
In this article, you will learn about call center employee burnout statistics for 2024 reveal key trends and solutions. Learn strategies to combat burnout and promote a healthy work environment in call centers. 5 min read On this page Call center employee burnout statistics reveal a growing concern in the industry, with nearly 74% of […]
5 Tips to Reduce Employee No Call No Shows in BPOs
In this article, you will learn about discover 5 actionable strategies to reduce employee no call no shows in BPOs and improve workplace productivity. 5 min read On this page How to reduce employee no call no shows in BPOs is a pressing concern among HR managers and operations managers alike. In a Business Process […]
Child Labor Laws: Current US State and Federal Regulations Governing Child Labor
In this article, you will learn about Child Labor Laws in the US ensure safe, ethical employment. Discover state and federal regulations in our comprehensive guide tailored for call centers and BPOs 5 min read On this page Introduction Child labor laws are a critical aspect of ensuring the safety, well-being, and future of children […]
Creating a Better Onboarding Process for Call Center Agents
In this article, you will learn about creating a better onboarding process for call center agents is critical for reducing turnover and boosting productivity. Learn effective strategies in this comprehensive guide. 5 min read On this page Creating a better onboarding process for call center agents is not just an HR mandate—it is a business […]
How to Calculate Labor Costs in BPO: A Comprehensive Guide for Call Centers
In this article, you will learn about how to calculate labor costs in BPOs accurately using best practices, advanced technologies, and regular audits. 5 min read On this page How to calculate labor costs in BPO companies is a critical question for CXOs, HR managers, and operations managers. In the fast-paced world of call centers […]
How to Choose the Right Employee Scheduling Software for Your Call Center or BPO
In this article, you will learn about how to choose the right employee scheduling software for call centers and BPOs with 51-500 employees. Optimize productivity with these expert tips. 5 min read On this page How to choose the right employee scheduling software is a significant decision that can elevate your call center or BPO’s […]