The HiveDesk blog

Stories and solutions for remote / work-from-home businesses.

How to calculate labor costs in BPO

How to Calculate Labor Costs in BPO: A Comprehensive Guide for Call Centers

How to Choose the Right Employee Scheduling Software

How to Choose the Right Employee Scheduling Software for Your Call Center or BPO

How to calculate labor costs in BPO

How to Reduce Overtime & Labor Costs in BPO

How to reduce overtime & labor costs in Call Centers

How to Reduce Overtime & Labor Costs in Call Centers

Jury duty laws in in the US

Jury Duty Laws: Current US State and Federal Regulations Governing Jury Duty

Labor Cost Management in the Call Center industry

Effective Labor Cost Management in the Call Center Industry: A Comprehensive Guide

Rest break and meal break laws in US states

Rest Break and Meal Break Laws: Current US State and Federal Regulations Governing Rest Breaks and Meal Breaks

Managing Workplace Conflicts

Managing Workplace Conflicts – 11 Ideas to Manage and Resolve Workplace Conflicts

Overtime Pay Laws in the US

Overtime Pay Laws: Current US State and Federal Regulations Governing Overtime Pay

Paid Sick Leave Laws in the US

Paid Sick Leave Laws: Current US State and Federal Regulations Governing Paid Sick Leave

Scheduling Strategies to Reduce Stress in Call Center Workers

Scheduling Strategies to Reduce Stress in Call Center Workers

Shift Differential Pay - What it is, How to Calculate and Implement It

Shift Differential Pay – What it is, How to Calculate and Implement It